FAQs
Frequently Asked Questions
A traditional virtual tour isn’t really virtual. It’s just a gallery of stationary photos. Although techniques vary, most traditional tours don’t allow the viewer to move around within the space. At the very most, traditional tours offer 10 individual locations to view the space. We use high-tech Matterport 3D cameras which have 12 cameras and sensors to not only capture photos but to create a polygon mesh. This mesh is rendered into a dynamic 3D model which can be explored online or even with a virtual reality headset such as an Oculus Rift! Plus, our 3D models also show a “Floor Plan View” as well as a “Dollhouse View” to allow the viewer to conceptualize the space.
Embedding a model is very straightforward; it’s similar to embedding a YouTube video. Simply copy and paste the HTML code that we will provide. If you’re not feeling too tech savvy, we can help you
200 scans would be enough to build a model of an area up to 15,000 square feet. That can vary, depending on the layout of the property and furniture
The 3D Showcase uses WebGL, the modern standard for 3D content viewed on the web. On desktop computers, WebGL is supported by the latest version of Chrome, Firefox, Safari, and Internet Explorer. On mobile devices, WebGL is supported by Safari for iOS 8 and Chrome for Android. If you can’t view the Virtual Tour, please update your browser.
3D models are best suited for interiors but if there is no harsh direct sunlight, exterior spaces may be included such as decks and patios.
It typically takes 45-60 minutes for every 1,000 square feet. Each individual scan takes about 1 minute.
You do not need to provide anything for us to make the virtual tour. Everything in our virtual tours are created digitally.
Please have the space in a condition suitable for scanning before the scheduled appointment.
You are not required to be on site while we scan the property. The scanning process is very time consuming and most clients unlock the property AND then take off.
Before the scanning begins, decide which rooms and spaces will be included in the model. We open doors and turn on lights as we go to to create a consistent space suitable for scanning. Once the scanning begins, it is best to not have anyone in the area to avoid accidentally featuring YOU in the virtual tour. Please be aware that it is a very time consuming process which often takes a few hours to complete. We are very thorough in our approach to ensure that we provide the best quality model the technology allows.
All of the data captured by the camera is uploaded into the cloud to be processed. This typically takes 24 hours. Once the model is ready to go, we will send you a link to view your model along with an HTML code (iframe) which can be embedded directly into a website similar to embedding a YouTube video.
We will do everything we can to ensure that the model is complete and accurate the first time. Occasionally we must return to re-scan parts of the home. If you aren’t completely satisfied with your model, we will re-scan the space at no additional charge.
Our 3D cameras use High-Dynamic-Range Imaging (HDR) allowing the camera to adjust to changes in light so both light and dark areas can be captured at the same time. This means that a space is good for scanning even on cloudy days. As long as there is interior lighting, the finished project will look as good as a model created on a sunny day.
You can pay at the appointment or receive an invoice by email which is payable within 5 days from the date of the service.
3D Virtual Tours require an enormous amount of data which is stored in the cloud. The first 6 months of hosting is free and is only $25/model annually after that. You are free to cancel at anytime.